Warranty

Warranty & Replacement Policy

Last Updated: May 2026

We want every order to arrive perfectly. While we don't manufacture the products we sell, we stand behind every shipment that leaves our warehouse. This policy explains when we'll replace items, what's covered, and what's handled by the original manufacturer.

1-Year
Warranty On Every Product

Every item you buy is backed by a full 12-month warranty starting from the date of delivery. If your product has a manufacturing defect, fails due to faulty workmanship, or doesn't perform as it should under normal use, we'll make it right — through replacement, repair, or refund.

Our 1-Year Warranty

This warranty applies to:

  • Sealed hobby boxes, packs, and cases (sealed condition only)
  • Sports card supplies (toploaders, sleeves, magnetic holders, binders, etc.)
  • Storage and display products
  • Any other physical item sold on tiento.shop

To make a warranty claim, just email us at support@tiento.shop with your order number, a description of the issue, and clear photos. We'll respond within 1–2 business days and walk you through the next steps.

What's Covered / Not Covered

We Cover

  • Damaged on arrival — crushed, dented, torn shipments (replaced or refunded)
  • Wrong item shipped — correct product sent at no cost
  • Missing items — investigated and replaced when verified
  • Defective unopened products — visible factory defects, broken seal, deformed box
  • Faulty supplies & accessories — cracked toploaders, defective binders, broken holders

Not Covered

  • Cards inside sealed boxes — centering, print defects, surface scratches (manufacturer's warranty)
  • Disappointing pulls — low-value hits or missing parallels aren't defects
  • Boxes not matching expected insertion ratios
  • Opened products — no longer eligible once a seal is broken
  • Customer damage, wear and tear, misuse, or accidents

Manufacturer Warranties

Most products come with their own manufacturer warranty. For card defects and pack-related issues, you'll need to contact the manufacturer directly:

Panini AmericaCollector services
ToppsCustomer service
Upper DeckQuality Assurance
Wizards of the CoastMagic: The Gathering & WOTC products
Konami / PokémonManufacturer-direct TCG support

How To Request A Warranty Claim Or Replacement

  1. Reach out within the warranty period. Email support@tiento.shop within 12 months of delivery for warranty claims, or within 7 days of delivery for shipping damage and wrong-item claims.
  2. Include the essentials. Order number, clear description, photos of the issue, and photos of shipping materials.
  3. Wait for our review. We'll get back to you within 1–2 business days.
  4. Return if needed. We'll cover return shipping with a prepaid label if required.
  5. Receive your replacement. Once approved, we'll ship your replacement within 1–2 business days.

Important Rules

  • Don't open damaged boxes — opening voids the replacement claim
  • Save the packaging — keep the shipping box and packing materials
  • Photos are required — claims without clear photos can't be processed
  • One claim per item — each issue can only be reported once

Warranty Timeframes

Type of ClaimTime to Report
Shipping damage7 days from delivery
Wrong item received7 days from delivery
Missing items7 days from delivery
Manufacturing defects1 year from delivery
Faulty supplies/accessories1 year from delivery

Limitations

Our warranty and replacement coverage has a few legal limits:

  • We're not liable for any loss of resale value or future profit
  • Replacements are limited to the original purchase price
  • The 1-Year Warranty does not transfer to subsequent owners
  • We reserve the right to deny claims that show signs of fraud or misuse

Contact Us

For warranty questions, replacement requests, or help finding manufacturer support:

Eazyvacuum, Inc
373 Downing St, Palmdale, CA 93550, United States
+1 949-288-3523  |  support@tiento.shop
www.tiento.shop
Business Hours
Monday – Friday9:00 AM – 6:00 PM
Saturday10:00 AM – 4:00 PM
SundayClosed